Service Department Manager

Date added to site: 15/11/18

Location: Telford

Salary:  £30K to £40K basic dependant on experience – however, consideration and flexibility will be given to exceptional candidates.

Contract: Permanent following 6month probationary period

Hours: 37.5hrs per week: a certain amount of unpaid overtime will sometimes be required to fulfil your role.

Holiday: 20days (rising to 25 days after 6 years’ service) + 8 Statutory, +3 Christmas shutdown


Job Description

Responsible for day to day running of the service department.


  • Generally to manage all the functions within the Service department.
  • Assist in setting sales and profit budgets – P&L responsibility.
  • Set, review and monitor sales targets with the service sales team.
  • Ensure repair and service quotations are provided in a timely and accurate manner.
  • Oversee the daily planning of the service engineers to cover both planned and reactive maintenance and service visits.
  • Plan and set the out of hours on-call rota.
  • Participate in and ensure all invoicing is up to date and accurate.
  • Liaise closely and support the Contracts Department on warranty calls.
  • Liaise closely and support the Accounts Department on invoice queries and financial data.
  • Attend management and forecast meetings providing relevant and accurate information.
  • Liaise with key customers, suppliers and sub-contractors.
  • With direction and assistance of corporate HR help to manage all HR matters within the service department. Including hiring of new staff, disciplinary and other issues.
  • With the assistance of the Operations Manager help to manage all aspects of H&S within the service department and ensure compliance with current policy/regulations and future policy/regulations.
  • Adhere to the ISO 9001 Quality management system and assist the Operations Manager on quality issues.
  • To liaise with purchasing, financial to assist with the accurate and timely planning of all stock and material requirements.
  • To undertake any additional reasonable task/request made by the Managing Director.


Core Competencies



  • Minimum to have successfully completed a secondary education.
  • A relevant degree would be advantageous but is not a prerequisite.
  • Previous experience within a service department controlling off-site engineers, preferably with electro-mechanical products.
  • IT literate with a core knowledge of Microsoft Office products.
  • H&S qualification.
  • Must be articulate, numerate and literate.

Technical Expertise

  • An understanding/experience of pedestrian automatic doors would be advantageous but is not a prerequisite.

Personal Profile

  • Must have excellent and proven man management skills.
  • Excellent verbal and written communication skills
  • Ability to lead a team in excess of 25 persons
  • Must be able to handle and resolve conflict
  • Have a positive can do attitude.
  • Presentable in appearance
  • A CRB check will be undertaken
  • Full clean (preferable) driving licence


You will be provided

  • Basic Salary
  • Mobile phone & laptop
  • Access to the Horton contributory pension scheme
  • Out of pocket expenses

To apply, please email your CV to here.


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